Privacy Policy
At OmniFreight Solutions, protecting your privacy and personal information is a priority. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or use our logistics services.
Information We Collect
We can collect and process different types of information to provide our services effectively.
Personal Information
When you interact with our website or contact our team, we can collect:
- Name
- Email address
- Phone number
- Company name
- Business address
- Shipment details or documentation
Business Information
If you request a quote or book logistics services, we can collect:
- Cargo information
- Shipment destination and origin
- Transport requirements
- Documentation related to customs or logistics operations
Technical Data
When you visit our website, certain information can be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and website usage data
How We Use Your Information
The information we collect can be used to:
- Provide logistics and shipping services
- Process quote requests and shipment bookings
- Communicate with clients regarding shipments or inquiries
- Manage transport documentation and customs formalities
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
Your data is processed only for legitimate business purposes and within the limits permitted by applicable data protection laws.
Legal Basis for Processing Data
For users located within the European Economic Area (EEA), we process personal data based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent when required
Sharing of Information
We can share personal data with trusted third parties when necessary to provide our services, including:
- Logistics partners and carriers
- Customs authorities and regulatory bodies
- IT and technical service providers
- Professional advisors or legal authorities, when required
All partners handling personal information are required to maintain appropriate confidentiality and security measures.
International Data Transfers
We take appropriate safeguards to protect personal data in accordance with applicable privacy regulations whenever such transfers occur.
Data Security
These measures include secure systems, restricted access to sensitive data and regular monitoring of our digital infrastructure.
Data Retention
We retain personal information only for as long as it is necessary to:
- Provide logistics services
- Maintain business records
- Comply with legal and regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
Depending on your location, you can have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request the deletion of your data
- Restrict or object to certain processing activities
- Request the transfer of your data to another provider
Requests related to personal data can be submitted using the contact information provided below.
Our website can use cookies and similar technologies to enhance user experience and analyze website performance.
Cookies help us understand how visitors interact with our website, allowing us to improve functionality and service delivery.
You can choose to disable cookies through your browser settings, although some website features can not function properly.
Our website can contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.
Users are encouraged to review the privacy policies of those websites before sharing personal information.
We can update this Privacy Policy periodically to reflect changes in legal requirements or company practices.
The latest version will always be available on this page and continued use of the website indicates acceptance of any updates.
SMS Communications & Opt-In Consent
If you choose to provide your mobile phone number through our website forms or other communication channels, you can opt in to receive SMS messages from OmniFreight Solutions.
These messages can include:
- Shipment updates and logistics notifications
- Service-related communications
- Appointment confirmations or support responses
By submitting your phone number and providing consent, you agree to receive SMS communications related to our services. Message frequency can vary depending on your interaction with our team. Standard message and data rates can apply depending on your mobile carrier.
You can opt out of SMS communications at any time by replying STOP to any message received. For assistance, reply HELP or contact our support team. Consent to receive SMS messages is voluntary and is not required to use our logistics services.
Mobile Information Sharing
OmniFreight Solutions respects the privacy of your mobile information. Phone numbers and SMS consent data collected through our website or communication channels are used solely for the purpose of providing requested communications and services.
Mobile information, including phone numbers and SMS consent records, will not be sold, rented or shared with third parties or affiliates for marketing or promotional purposes.
However, limited sharing can occur with trusted service providers that support our communication systems or operational infrastructure, strictly for the purpose of delivering requested services.
All such partners are required to maintain appropriate confidentiality and security standards when handling personal information